Growmore MSO LLC

PRIVACY POLICY

Effective Date: June 4, 2026

Growmore MSO LLC ("Growmore MSO," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, how it is shared, and how opt-in information — including SMS opt-in — is handled when you visit our website, contact us, or interact with us in any other manner.

We collect the following categories of personal information when you use our services or interact with our team.

When you contact us through our website, phone, email, or in person, we may collect personal information that you provide, including:

• Full name

• Mailing address

• Email address

• Phone number

• Any other information you voluntarily provide

We receive limited Protected Health Information ("PHI") as part of our administrative support to healthcare providers, including:

• Insurance details

• Referral information

• Care coordination notes

• Communication needed for ancillary services (e.g., home health, hospice, labs, imaging, durable medical equipment, pharmacy delivery, sleep studies, specialist consultations)

• Mobile phone number

• Opt-in and opt-out status

• Messaging interaction data

When you visit our website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages viewed.

We use the information we collect for the following purposes:

• Coordinating referrals between primary-care practices and ancillary partners.

• Scheduling and care-coordination support.

• Communicating about clinical follow-ups and service updates.

• Arranging ancillary services such as home health, hospice, labs, imaging, durable medical equipment, pharmacy delivery, and quality-gap closure.

• Verifying patient eligibility for services.

• Operational and administrative support to healthcare providers.

• Responding to your inquiries and providing requested information.

• Legal compliance: complying with applicable laws, regulations, or legal obligations, including responding to subpoenas, court orders, or other legal requests.

We share information only as necessary to provide our services, and only with the parties described below.

• Healthcare providers participating in the patient's care.

• HIPAA-compliant vendors operating under a Business Associate Agreement.

• Labs, pharmacies, and ancillary service partners involved in delivering the requested service.

• Health plans, when required for care coordination or eligibility verification.

We may share your information with service providers who perform services on our behalf, such as technology and infrastructure support, customer service, communications platforms, and analytics. These service providers are contractually obligated to protect your information and use it only for the services they provide.

We may disclose your information if required by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, property, or the safety of our users or others.

SMS consent will not be shared with third parties for marketing purposes. No mobile opt-in or text-message consent data will be shared with third parties or affiliates.

We do not sell, rent, release, or transfer personal information — including SMS opt-in information — to third parties or affiliates for marketing or promotional purposes.

Growmore MSO handles any Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH), and applicable state laws including the Texas Medical Records Privacy Act (Texas HB 300). Our safeguards include encryption in transit and at rest, role-based access controls, workforce training, secure transmission protocols, and Business Associate Agreements with every entity that receives PHI on our behalf.

We implement reasonable administrative, physical, and technical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.  

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Individuals may have the right (under HIPAA, where applicable, and other applicable laws) to:

• Access their information.

• Request corrections.

• Request restrictions on use or disclosure.

• Request confidential communications.

You may opt out of receiving non-essential SMS or email communications from us at any time by following the opt-out instructions in those communications (for example, replying STOP to a text message or using the unsubscribe link in an email) or by contacting us directly. If you opt out, we may still send non-promotional communications related to care coordination, referrals, or our ongoing business relationship as required for operational purposes.

You have the right to access, update, or correct your personal information. To exercise this right, please contact us using the information in Section 10 below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

Our services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date" shown at the top. We encourage you to review this Privacy Policy periodically for any updates.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Growmore MSO LLC

 Mailing address — 2700 Post Oak Blvd Galleria, Office Tower I, Houston, TX 77056

Phone +1 281 822 2353

Email: referrals@growmoremso.com